From: John Webster <john@xmission.com>
Subject: (xmcolocate) XMission: Support for Colocate clients
Date: 04 Aug 2000 11:29:36 -0600

XMission Colocate Clients,

In our continuing quest to provide the highest quality in service XMission
has developed a support mechanism specifically for our colocated clients.

The email address -> coloc911@xmission.com <- will open a ticket with
our 911 system, page the on-call tech, and Kevin Blackham our colocate
facility manager. The subject line should contain a brief description of
80 chars or less, which includes the account name and contact phone
number. The pager only receives the subject line. You should leave a
more detailed description in the body of the message.

 
Here is an example of what a page should look like.

 FROM:    John Webster <dedicated@xmission.com>
 TO:      coloc911@xmission.com
 SUBJECT: <xmaccount> 801-243-9211 john, machine died, please help
 BODY:    complete description of problem...

The subject line is sent to the pagers and our 911 tracking system.

This paging system is intended for use outside our normal support hours of
9am-9pm weekdays and 9am-5pm on Saturday.
 
I need to clarify that since XMission now provides 24/7 access, via
key-card, that it should only be used if there appears to be a problem
addressing issues such as our network, power, or if you absolutely cannot
make it in. We are happy to help you when you need it, just be aware that
consultation charges may apply.  Once our new Data Center is completed we
will likely have someone on-site 24/7.
 
If you do not yet have a key-card to gain access to your equipment 24x7
please contact me and arrangements can be made.
 
Please do not hesitate to contact me directly with additional questions 
you may have. My contact information is located in signature below.

Thank you,
  John
XMissionŽ Dedicated Client Service Manager
John Webster   	       direct: 801.303.0805	 office: 801.539.0852    
john@xmission.com        cell: 801.243.9211	    fax: 801.539.0853   
dedicated@xmission.com           toll free: 1.877.XMISSION (964.7746)
51 East 400 South Suite 200   information: www.xmission.com/business/
Salt Lake City, UT. 84111 	     Save a tree, use XMission email!


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